General Terms

General Terms & Policies

Our Environment

Our Exercise & Clinic Spaces are designed as places where members come to train, relax, and seek treatment. These General Terms & Policies are designed to ensure all our members & clients have an optimal experience when they visit us or engage us to provide Services. Your respect for and adherence to these Rules are a condition of your membership or participation in any of our Services.

Active participation

We think of ourselves as a big family at Bodyneed and as such we will look after you to the best of our ability. We expect you to look after yourself and each other.

We are a friendly bunch so say hi and introduce yourself to other members. Contribute on the private Facebook group, help and encourage others as they will support you too. The more engaged you become the greater your success on your journey will be!

When it comes to training and your body – remember you’re an adult, if you don’t want to do something or if you are injured speak up – there is ALWAYS an alternative exercise you can do. Also talk to your coaches – sometimes we don’t remember every issue of every member – so remind us and we will look after you 🙂

Respect for others

We require that you respect others who use our Exercise and Clinic spaces. This means that you must not engage in any behaviour which another person may find offensive or which is unlawful.

Examples could include:

Engaging in any form of harassment, inappropriate touching, discrimination, physical or verbal abuse;
Wearing clothing which is lewd or inappropriate;
Leaving the Exercise or Clinic spaces messy or untidy after use, including the changing areas;
Disrupting others’ use of the Exercise or Clinic spaces;
Engaging in any act (or omission) which is a health and safety risk to yourself or others;
Carrying out an illegal act in the Exercise or Clinic spaces.

We may elect to remove you from the Exercise or Clinic spaces or call the appropriate authorities where, having warned you already, you continue to disrupt the enjoyment of others or cause a risk to health and safety.


Mats: Please bring your own mats to group fitness classes and take them back with you
Your Property: We shall not be held liable for any loss or damage to your property in our Exercise or Clinic spaces.
Water: Please bring your own water with you.
Toilets and changing: Please ensure that you are clothed in appropriate exercise or treatment attire prior to arriving at our Exercise or Clinic spaces. 
Car parking: There is On Street parking at all of our Exercise and Clinic Spaces.


You should wear clothing which is appropriate for the activity you are participating in which includes appropriate shoes unless one of our Specialists permits otherwise.

Your clothing should not be lewd or offensive and we reserve the right to ask you to change if we consider your clothing is offensive to others.

We encourage the application of deodorant or anti-perspirant before participating in any strenuous activity.
Please bring a towel to Group Classes or personal training sessions and ensure your water bottle is topped up.

Use of equipment

No Bodyneed equipment may leave our Exercise or Clinic spaces unless you have been given prior permission.

Please ensure all weights and equipment are wiped down after use and returned to their original storage position in the Exercise or Clinic spaces you are using

Do not use any equipment unless a Specialist has instructed you how to use it.

Weights should be lowered to the floor gently so as not to create a noise. If you can’t do this, then the weight is too heavy.

Attendance at appointments

Please ensure that you arrive at the Exercise or Clinic spaces in plenty of time for your Appointment or Group Class.

We require 12 hours’ notice of a cancellation otherwise you will be charged the full fee.

If you fail to attend an Appointment or Group Class without letting us know prior to the no-cancellation period you will be charged the full fee.

Getting in touch

If you need to get in touch with us, then email is a good way. We will respond to emails between Monday-Friday 9am – 5pm. and we will endeavour to respond within 24 hours (weekends excluded). Otherwise, give us a call if you need a response sooner.